Privacy Policy.

1. Introduction

Matrix FSE Ltd ("we", "our", "us") is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, store and protect your personal information when you visit our website (matrixfse.com) or use our services.

Matrix FSE Ltd is registered in England and Wales. Our registered address is 6 Priorswood Place, Skelmersdale, United Kingdom.

2. Information We Collect

We may collect the following personal information:

• Contact form submissions: Name, email address, phone number, service required, and your message
• Technical data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform
• Usage data: Information about how you use our website, including pages visited and navigation paths

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and quote requests
• Provide the services you have requested
• Send you relevant information about our services (only with your consent)
• Improve our website and services
• Comply with legal obligations

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent: When you submit a contact form, you consent to us processing your data to respond to your enquiry
• Legitimate interest: To improve our services and website functionality
• Legal obligation: Where we are required to retain information by law

5. Third-Party Services

We use the following third-party services to process your data:

• Web3Forms: Form submission processing. Data is transmitted securely via their API.
• Cloudflare: Website hosting and security (Cloudflare Pages). Cloudflare may collect basic analytics data.
• Cloudflare Turnstile: Bot protection on our contact form
• Google Maps: Embedded map on our contact page. Subject to Google's privacy policy

We do not sell, trade or rent your personal data to any third parties.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Contact form submissions are retained for up to 12 months unless you request earlier deletion.

7. Cookies

Our website uses minimal cookies. Cloudflare may set essential cookies for security and performance purposes. We do not use advertising cookies or third-party tracking cookies.

8. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Request that we correct any inaccurate data
• Right to erasure: Request that we delete your personal data
• Right to restrict processing: Request that we limit how we use your data
• Right to data portability: Request your data in a structured, machine-readable format
• Right to object: Object to our processing of your personal data

9. Data Security

We take appropriate technical and organisational measures to protect your personal data. Our website is served over HTTPS and form submissions are processed via secure, encrypted connections.

10. Children's Privacy

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact Us

If you have any questions about this privacy policy, please contact us:

• Email: info@matrixfse.com
• Phone: 01695 664375
• Address: 6 Priorswood Place, Skelmersdale, United Kingdom

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.